11th May 2017

3 Main Issues That Keep Ecommerce Business Owners Up At Night

Ecommerce can be a stressful business, with so much to think about including keeping your site running well, generating sales and dealing with your orders, it’s not surprising that many ecommerce business owners are kept awake at night worrying about their business. 

The ecommerce industry has become fierce, with new online stores opening every single day. With the increase in technology such as tablets and smartphones, ecommerce has grown even more in recent years and now keeping your head above water matters even more than ever before. With so much to think about both in running your business and also the bigger picture of the ecommerce industry in general, overthinking is understandable. 

If you have an issue on your mind, it’s probably concerning others too, let’s take a look at some of the main issues ecommerce owners have and how these issues can be dealt with.  

Competing On Price

One of the main concerns ecommerce owners have is having a concern over their prices and whether or not they should be changing their prices in order to remain competitive. With many still believing that online stores should be offering cheaper prices than brick and mortar stores, it can put ecommerce owners in a tough spot, with many wanting to provide this cheaper alternative but still trying to sustain their profit.

These days it’s more or less agreed that ecommerce stores don’t have to offer the cheapest price, with many consumers now choosing online shops as an easier and more convenient option over high street shopping. This takes the stress off online business owners who might be worrying about offering the cheapest experience, whilst also being concerned about their own budget and profits.  

Maintaining Customer Loyalty 

It takes a lot of effort for businesses to maintain their customer loyalty, ensuring that their customers continue to return again and again and is something that can be difficult to get right. With no face to face interaction it can be more difficult for a retailer to build trust with a customer and it requires plenty of time, effort and marketing in order to build a relationship with your customers.

If you’re looking to increase and maintain customer loyalty then it’s important that your business provides great customer service, including your shipping and returns policy. By leaving your customer satisfied with your business, you’re likely to encourage them to return and use your services or buy your products again so they can receive more great customer service.  

Dealing With Returns & Refunds 

Product returns and refunds can be a headache, sorting out the logistics of getting money back to customers and receiving orders can cause issues for many ecommerce businesses. If a customer isn’t satisfied then it can cause worry, especially if you’re looking to make a great impression on your customers, keep your reputation and most importantly if you’re wanting to increase customer loyalty. 

Returns and refunds are a huge part of great customer service and there’s no room for mistakes when dealing with them. By being completely transparent with your returns and refunds policy and clearly showing the details to your customers, you can make sure both they and your business, offer a service that rectifies any problems your customers might have in a satisfying manner. 

Ecommerce is growing at a fast pace, with many new ecommerce websites appearing daily, with a survival rate of less than 10%. With the industry becoming even more brutal and both demand and expectation becoming higher, your business needs to stand out from the crowd.  

Surviving in the ecommerce world is tough, if you’re not wanting to struggle then realising what problems might be worrying you and putting the effort in to overcome these struggles can give your business the extra help it needs to keep up! 


Article By
Sarah Seymour,
Published: 11th May, 2017
Categories: Ecommerce

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