Web Design

OTS Plumbing & Heating

ClientOTS Plumbing & Heating

Project Overview
OTS wanted a web solution to help minimise phone calls and also generate leads across all devices.

Rather than customers calling for quotes, OTS wanted their website to be the easiest place for the user to fill out forms selecting the services they want and to provide relevant information, allowing the team at OTS to get back to them quickly with a more direct quote.

As well as this, OTS wanted an online quotation tool for users to use to get an instant boiler installation quote based on information provided such as their type of home, number of bedrooms, existing boiler type etc.

Overall we were able to create a clean, easy to navigate and straight to the point website that has helped transform the way OTS works in regards to quotations.

NewWebsite

WebsiteFeatures

Fast & FriendlyOnline Quotations

The online instant boiler quotation tool helps users choose the right boiler for them whilst saving OTS time by not having to take phone calls/reply to quotation messages.

This extremely user-friendly tool asks the users basic questions such as type of house, number of bedrooms, number of bathrooms etc. and then supplies the users with a list of possible results which they can choose from and even tailor a finance package around.

Fast & DirectCustomer Service

Having a straight to the point contact form on the website, where the users can select which of the services they are interested in, allows the team at OTS to have more information to get back to the user.

This has benefits compared to the standard email/phone call where the user will ask for a quick quote and then the OTS team will have to ask multiple questions to compile the information needed. Instead, the basic contact form can minimise these interactions whilst speeding up and improving replies from the OTS team.

OTS Plumbing & HeatingTestimonial

After a bad experience with another website company James, Tom, Kate and the Discovery team really made the whole experience a pleasure. They realised our goals and set up a plan to achieve them. Can’t fault them.

Chris Brown

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